Monday evening after work, I had the pleasure of being part of an audience watching a screening of The Cleaners. It was primarily about content moderators who work for social media sites and the nature of their job. They sieve through content uploaded by social media users across the world and their task is to delete or ignore a post or photo or video that does not meet the particular social media community guidelines.
At first, I thought, such a cool job. I determine which posts stay uploaded and which ones are taken down. In retrospect, that job would be a menace! I do not spend that much time on social media and constantly seeing other people’s thoughts and engaging in other people’s content will not help me reach deep within and create. Also, I have days that I disengage so what will happen then. Probably why my solution to the toxicity of this job would be to have the content moderators work one day and take the next off. This will mean they get ample time to disengage from what they see on a daily.
There was a robust discussion following this screening that made me miss my school years. People with differing opinions on whether this particular job was toxic or not. It opened up to the root problem which is the content people upload on their phones. This reminded me of a recent tweet by Nkatha which raised a hullabaloo. I think she innocently tweeted about how an intern in their law firm was sent to run an errand within Nairobi CBD and the intern used an uber.
On first reading I got how that struck her as appalling. Back in the day when I started this blog, I was an intern and we covered most of the distance walking, if need be we would be given bus fare. I remember being given uber fare once but that was more an exception than the rule. In my reading of Nkatha’s tweet, I Imagined the place the intern was sent around the vicinity. Sides were taken, and the people who shared my line of thought confirmed that within the Nairobi Central Business District it would take one longer to use an uber than walk on foot.
The tweet did not reveal whether the intern was sent with documents that hindered their movement or made it more reasonable to use a car. I remember my colleague and I using the trolley guys to help us ferry the documents we had and they go so fast! Luckily my colleague would keep up with their pace and I would catch up with them.
Nkatha was muddled with tweets stating how she is a toxic senior for posting that about her intern and they attributed all other evils to her. I imagined how distraught she must have been reading those spiteful comments from people who do not know her in person but went to the extent of looking up her workplace, school history and getting her image. To make it worse it continued the next day and it still comes up in reference to toxicity. Yaani on average 3 people interact with your tweet then one day as you are tweeting with just your audience of 3 in mind it blows up to the unforgiving Kenyans on Twitter (KOT) and that is your end.
I consider the following when determining a toxic work environment:
1. lack of boundaries when it comes to employee breaks
2. An understaffed department that over works employees instead of recruiting
3.How seniors in the team handle mistakes committed by juniors who are new in the team
4. General interaction amongst employees
I had an interview earlier this week and boy do I think I have grown since interviewing for my first job. I was more timid then thinking if a particular organization does not want me I will not find one that does. I thought not getting a call back after an interview reflected a lack on my part. Now I understand that interviews are two way, they get to see whether I fit in their organization and I get to determine whether I will conform to their organization or find one that already accomodates me.
I do recognize that having supportive parents allows me to have my basic needs met in the absence of a job. I have also known how much getting a job that I am constantly trying to conform to just to provide my basic needs is harmful in the long run. These effects may take a long while to dissipate if I notice before making them the new normal. Frankly, between healing my inner child and adding onto work related trauma I would rather handle the former and avoid the latter.
The content moderators in the film tried having their concerns addressed and they were reminded of their bad economic position and the supervisor without micing words said you signed a contract shut up and work. A man in the audience saw no wrong in that comment. He told us that there are no toxic jobs. The film creators set out to appeal to people’s emotions; from the background music selected, to constant potrayal of poor neighbourhoods insinuating that as the lives the moderators led. He boldly informed the audience that content moderators are well renumerated and they knew what they were getting themselves into.
The audience became charged from that comment and many hands shot up in a bid to bring the context closer home and explain to him how individual circumstances vary. Notwithstanding the content of the employment contract, some people’s troubles deprive them bargaining power and thus the law should create an even playing field for such disadvantaged people. Tech Bros in the room were cautioned not to create the world’s biggest problem while trying to make the biggest pay cheque from their innovations.
What’s your take, are there toxic jobs?
Dimples Migraines and Aahs 